Help center
UpTrendPos support, in Urdu or English.
Get help with UpTrendPos on WhatsApp, phone or email. Our support team helps with setup, printers, sync, FBR and anything in the app. Support hours are Monday to Saturday, 10 am to 7 pm, Pakistan time.
- Mon-Sat, 10 am-7 pm
- Urdu or English
- Included in every paid plan
Four ways to reach the support team
The same team answers every channel. Pick the one that is easiest for you.
Fastest for most questions. Send screenshots and videos.
0319 2223292Phone
Talk to a person when billing has stopped.
+92 319 2223292Best for invoices, data requests and long questions.
sales@uptrendpos.comIn the app
Menu > Help & Support. Shop and device details go with your message.
Open the appSupport hours and reply times
We answer the most serious problems first. These are our targets during support hours, Monday to Saturday, 10 am to 7 pm.
| Priority | Example | First reply target |
|---|---|---|
| Urgent | Billing has stopped on all counters | Within 2 working hours |
| High | Printer, sync or FBR problem on one device | Same working day |
| Normal | How-to questions, reports, settings | Within 1 working day |
| Request | New feature ideas and changes | Within 3 working days |
Sunday and public holidays: messages are answered on the next working day. Billing keeps working offline, so a short internet problem will not stop your shop.
Send these details for a faster fix
With these details we can find your shop and the problem at once, without asking you again.
- Shop name and registered mobile number
- Device: Android, Windows or web browser
- App version (at the bottom of the app menu)
- What you did and what happened
- A screenshot or short video of the error
- Invoice number, if the problem is with a bill
Stay safe
- We never ask for your password or login code
- We never ask you to pay into a personal account
- Our only support number is 0319 2223292
- Report anything strange to sales@uptrendpos.com
Fix common problems in a minute
Try these steps first. If the problem stays, send us a WhatsApp message with a screenshot.
Sales are not syncing
- Check the internet on that device
- Open the app and wait on the home screen for a minute
- Look for the sync banner and its message
- Still stuck? Do not uninstall. Send us a screenshot.
Printer is not printing
- Check paper, power and the cable or Bluetooth
- On a phone, plug the Type-C cable in again
- Select the printer again in print settings
- Print a test receipt, then send us the model
Cannot log in
- Owners: use Forgot Password on the login screen
- Staff: ask the owner or admin to reset your PIN
- Check the mobile number you are typing
- Login needs internet the first time
App says offline too long
- Connect the device to the internet
- Open the app and let it check your plan
- Do not change the phone date or time
- Your data on the device is safe
FBR invoice not reported
- FBR reporting needs internet
- Check NTN, STRN, POS ID and token in FBR settings
- Test in sandbox before production
- Send us the invoice number and error
Scanner is not reading
- Click inside the search box first
- Try a different barcode to test
- Re-plug the USB scanner
- Check the barcode is saved on the item
What our support includes
Included in every paid plan
- Help to set up your shop, items, staff and branches
- Printer, scanner and Type-C phone printer setup
- Sync, offline and login problems
- FBR setup help and testing
- How-to questions about any screen
- Staff training on billing, returns and udhaar
- Fixing problems in the UpTrendPos app
Not included, or quoted separately
- Repair of printers, scanners, phones or computers
- Windows, Android or internet problems not caused by UpTrendPos
- Entering your full product list or old records for you
- Custom features made only for your shop
- Visits to your shop, depending on your city
- Tax, accounting or legal advice
Backup, export and account deletion
- ExportSave lists and reports as PDF or CSV from the app, any time.
- BackupCloud backup depends on your plan. On Android and Windows, use Settings & Data > Backup & Restore for a device backup.
- Delete accountThe shop admin can delete the account from the app menu, or email us from the registered contact with the shop name.
- After deletionData is removed within 30 days, except records the law requires, such as invoices reported to FBR. Export first.
Read how we handle your data in our Privacy Policy and the rules of the service in our Terms and Conditions.
Escalate a problem or share feedback
If your problem is not solved in the target time, email sales@uptrendpos.com with the subject "Escalation" and your shop name. A senior team member will take it over. Ideas for new features are welcome on the same email or WhatsApp.
Found a security problem? Email us with the subject "Security". Please do not share it publicly until we fix it.
Support questions
What are your support hours?
Our support hours are Monday to Saturday, 10 am to 7 pm, Pakistan time. Messages sent on Sunday, public holidays or after hours are answered on the next working day. When billing has fully stopped, we handle it first.
Is support free?
Yes. Support is included in every paid plan at no extra cost. That covers how-to questions, sync and printer help, FBR setup help and fixing problems in the app. Custom work, data entry for you and on-site visits are quoted separately if you need them.
Can you help me set up my shop?
Yes. After you sign up, our team helps you add your items, connect your printer and scanner, set up staff logins and branches, and train your staff. Send your item list in Excel or a clear photo and we help you load it.
How do I export my data or delete my account?
Export lists and reports as PDF or CSV from the app. To delete your account, the shop admin can use the app menu, or email us from your registered contact with your shop name. Export what you need first, because deleted data cannot be brought back.
Do you give support in Urdu?
Yes. Our team supports you in Urdu and English on WhatsApp, phone and email. You can send voice notes, screenshots or short videos on WhatsApp, which is often the fastest way to show us the problem.
Can you see my shop data when I ask for help?
Only when you ask for help and only what we need to fix the problem. Support access to a shop is limited and logged. We never ask for your password or login code. If someone asks for them, it is not us.
Need help right now?
Send us a WhatsApp message with your shop name and a screenshot. We will take it from there.