UpTrendPos Terms and Conditions

1About these terms

These terms are an agreement between you and UpTrendPos, House No 193/A, Umer Block, Shadab Town, Sahiwal, Pakistan. They cover the UpTrendPos website, web app, Android app and Windows app, and every plan and service we provide.

• By creating an account, starting a trial or using the app, you accept these terms and our Privacy Policy.
• Accepting online is valid, in line with the Electronic Transactions Ordinance 2002.
• If you use UpTrendPos for a business, you accept these terms for that business.

2Who can use UpTrendPos

• You must be 18 years or older.
• You must have the right to accept these terms for your business.
• You must use UpTrendPos only for a lawful business in Pakistan or abroad.

3Your account and logins

• Give correct details. Your verified mobile number becomes the shop owner login.
• One verified mobile number can own one shop account. More branches go under the same account.
• Each staff member should have their own login. Do not share logins or PINs.
• You are responsible for everything done under your account, including by staff you add.
• Tell us at once if you think someone is misusing your account.

4Free trial and grace period

• Every new shop gets a 14-day free trial of paid-plan features, once per verified mobile number and business.
• When a trial or paid plan ends, you get a 5-day grace period with full access and reminders to renew.
• If you do not renew, your shop moves to limited access with fewer invoices, users, branches and features. Your data is kept, and paying for a plan restores full access.
• Making extra accounts to repeat the trial is not allowed. Such accounts may be merged or suspended.

5Plans, setup fee and payments

• Plans, limits and prices in Pakistani Rupees (PKR) are shown on our pricing page and in the app.
• Monthly and yearly plans are paid in advance. Add-ons are charged when you add them.
• A one-time setup fee covers onboarding: account setup, help loading your items and staff training. The amount is on your quote or invoice.
• Payment methods, such as bank transfer, are shown on your invoice. Your plan starts after we confirm payment.
• Any government tax that applies is shown on your invoice.
• If we change prices, we tell you at least 30 days before. New prices apply from your next billing period.

6Cancellation and refunds

• You can cancel any time from the app or by contacting us.
• After you cancel, paid features continue until the end of the period you already paid for.
• Plan payments are non-refundable once the plan is active.
• The setup fee is non-refundable once setup work has started.
• If you were charged twice or by mistake, we refund it within 10 working days after we check it.

7Working offline

• You can keep selling without internet. Sales sync when you are back online.
• Each device must connect at least once every 7 days on a paid plan, or every 3 days during the trial, to check the plan and sync.
• A device that stays offline too long locks until it connects again. Data on the device is kept.
• Changing the device date or time to get around these checks is not allowed and may lock the app.
• These always need internet: udhaar (credit) sales and credit limits, FBR invoice reporting, adding users or branches, password resets and plan changes.

8Counters, branches and invoice numbers

• Each device works and syncs on its own.
• A sale made offline gets a provisional number. Its final invoice number is given when it syncs, and numbers never repeat.
• Two offline counters may sell the last unit of the same item. Stock can then go below zero for a short time, and the reports flag it for you to fix.
• Unsynced sales on a lost, reset or uninstalled device cannot be recovered.

9Your data and records

• You own your business data. We store and process it only to provide the service, as our Privacy Policy explains.
• You are responsible for the prices, stock, taxes and accounts you enter.
• Reports and accounting tools help you run your shop. They are not professional accounting, tax or legal advice.
• Cloud backup depends on your plan. We recommend you export important records regularly.
• If you leave, you can export your data. After an account is closed, you have 30 days to export before deletion.

10FBR integration

• FBR integration is optional and comes with the Enterprise and Custom plans.
• You must enter correct NTN, STRN, POS ID and token details, and keep your FBR registration active.
• You are responsible for your FBR compliance and for the invoice data you send.
• The FBR POS service fee on each bill is set by FBR, not by UpTrendPos.
• We are not responsible for FBR penalties caused by wrong data, or for delays caused by FBR systems or your internet.
• UpTrendPos is a software provider. We do not file tax returns for you.

11Hardware and other services

• UpTrendPos is software. We do not sell, repair or guarantee printers, scanners, phones or computers, unless we say so in writing.
• WhatsApp, SMS, FBR, internet and power are services from other companies. Their terms apply, and we are not responsible when they fail.
• We tell you which devices work well, but the final choice of hardware is yours.

12Acceptable use

You must not use UpTrendPos to:

• Sell goods or services that are illegal in Pakistan
• Make fake invoices, hide sales or avoid taxes
• Share logins, resell the service, copy the software or reverse-engineer it
• Attack, overload or try to break the security of the service
• Change device time or tamper with the app to get around limits
• Send spam or harmful messages to customers through the app

We may suspend accounts that break these rules.

13Service, updates and support

• We work to keep UpTrendPos available. Planned maintenance is kept short and announced in the app when possible.
• Offline mode keeps your billing running during internet outages.
• We improve the app often. Features may change, but we will not remove a core paid feature during a period you have paid for.
• Support hours, channels and response targets are on our Support page.

14Suspension and closing an account

• You can close your account any time from the app or by contacting us.
• We may suspend or close an account for serious or repeated breaches of these terms, fraud or misuse, or non-payment after the grace period. We warn you first where we can.
• After closing, you have 30 days to export your data. Then it is deleted, except records the law requires us to keep.

15Ownership of the software

• The UpTrendPos software, name, logo, designs and content belong to UpTrendPos.
• While your account is active, you get a limited, non-transferable right to use the software for your business.
• If you send us ideas or feedback, we may use them to improve UpTrendPos without any duty to you.

16Limits of our liability

• UpTrendPos is provided "as is". We work hard to make it correct, but we cannot promise it will be free of every error.
• We are not liable for indirect losses or lost profit, or for losses caused by lost or reset devices, unsynced data, internet or power failures, third-party hardware or services, or FBR penalties.
• Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.
• Nothing in these terms removes rights that Pakistani law does not allow us to remove.

17Your promise to us

If someone makes a claim against UpTrendPos because of your illegal use of the service, or because of data you saved without permission, you agree to cover the losses and costs this causes us.

18Events outside our control

We are not responsible for delays or failures caused by events we cannot control. These include load-shedding, internet or mobile network outages, problems at FBR or other providers, government orders, strikes, natural disasters and similar events.

19Changes to these terms

• We may update these terms from time to time and change the date at the top.
• For important changes, we tell you in the app or by email at least 7 days before they take effect.
• If you keep using UpTrendPos after that, you accept the new terms.

20Governing law and disputes

• These terms are governed by the laws of Pakistan.
• If you have a complaint, contact us first. We aim to solve it within 30 days.
• If it is not solved, either side may take it to the competent courts of Pakistan.

21General

• These terms, our Privacy Policy and your plan invoice are the full agreement between us.
• If one part of these terms cannot be enforced, the rest still applies.
• If we do not enforce a right at once, we have not given it up.
• You may not transfer your account to someone else without our written approval.
• We send notices in the app, by email or by WhatsApp to the details on your account.
• These terms are written in English. Our team can explain them in Urdu.

22Contact us

For any question about these terms, contact us: