UpTrendPos Privacy Policy

1Who we are

UpTrendPos is point of sale (POS), inventory and accounting software for shops and businesses in Pakistan. It is built and run by the UpTrendPos team in Sahiwal, Punjab. In this policy, "we", "us" and "our" mean UpTrendPos. "You" means the shop owner, the staff who use the app, and visitors to our website.

This policy covers our website uptrendpos.com, the web app at live.uptrendpos.com, and the UpTrendPos Android and Windows apps.

2Our role with your data

There are two kinds of data, and our role is different for each:

• Your shop records (products, sales, customers, udhaar, staff, suppliers): you decide what to save and why. We store and process this data only to run the service for you, and only on your instructions.
• Your account and our website (owner details, payments, support chats, website visits): we decide how this data is used, as explained in this policy.

3Information we collect

Account and business details

• Owner name, verified mobile number and email
• Shop name, business type, address, branches and logo
• NTN, STRN, POS ID and FBR token, only if you turn on FBR invoicing

Shop records you enter

• Products, prices, stock, batches and expiry dates
• Sales, returns, purchases, expenses and account entries
• We never ask for your online banking password or card PIN

Staff records

• Name, phone, role, PIN login and access rights
• CNIC, attendance and salary, only if you use these features

Your customers and suppliers

• Name, phone and address you save
• Udhaar balances, payments and installment plans
• Guarantor details, only if you add them for installments

Delivery riders

• Name, phone and CNIC photos when a rider applies to a shop. These are shared only with that shop.

Device and usage data

• Device type, app version, IP address and error reports
• Login and sync history, audit trail of changes and a notification token

Files and payments

• Logos, bills, receipts and screenshots you upload or send to support
• Plan, amount, date and payment reference. We do not store card numbers.

Website visitors

• Details you type in our demo or contact form (name, phone, city, business type)
• Basic visit data from analytics, such as pages viewed and device type

4What we never do

• We never sell your data or your customers' data
• We never show ads inside the app or use shop records for advertising
• We do not collect your location, phone contacts or microphone recordings
• We do not look at your shop records unless you ask for support or the law requires it

5App permissions

The apps ask for these permissions only when you use the feature. You can turn them off in your device settings at any time.

6How we use your information

• Run the app: billing, stock, udhaar, purchases, reports and accounts
• Keep your devices, counters and branches in sync
• Send invoices to FBR, only when you turn FBR on
• Manage your plan, payments and invoices
• Give support and train your staff when you ask
• Keep the service safe and stop misuse or fraud
• Send service messages, such as payment reminders and important changes
• Send product news only if you agree. You can stop it any time.

7Offline data on your devices

• Your shop data is saved on your phone or PC so you can sell without internet. It uploads when you are back online.
• Data that is lost, reset or uninstalled before it syncs cannot be recovered. Connect to the internet daily if you can.
• Offline sign-in uses a one-way hash. Your password is not saved in plain text.
• When you switch to another shop on the same device, the old shop's data is removed from that device.

8Who we share data with

We share data only with the services we need to run UpTrendPos, and only as much as they need:

If UpTrendPos is ever merged or sold, your data would move to the new owner under this same policy, and we would tell you first.

9WhatsApp, SMS and sharing

• When you send a bill, statement or report on WhatsApp, it goes from your own phone through your own WhatsApp. WhatsApp's own privacy policy applies to that message.
• Check the customer's number before you send. We cannot see or recall messages sent from your phone.
• Login codes come by SMS. We never ask for your code by phone or chat.

10Where your data is stored

Our cloud providers may store data on servers outside Pakistan. They are large, well-known providers that protect data with strong security. We choose providers that keep each customer's data private and only process it for us.

11How we protect your data

• HTTPS encryption for all data sent between your device and our servers
• Each shop's data is kept separate from every other shop at database level
• Role-based staff access and PIN lock
• Audit trail of deletes and changes (Enterprise and Custom plans)
• Support access to a shop is limited and logged
• Regular backups on the cloud, depending on your plan

12If something goes wrong

If a security incident affects your data, we will tell the affected shops without undue delay. We will explain what happened, what data was affected and what you should do. We will also take steps to stop it from happening again.

13How long we keep data

14Your rights and choices

• See and export your records as PDF or CSV from the app
• Correct wrong details in the app or by asking us
• Delete your account from the app menu, or by email
• Stop product news and marketing messages any time
• Turn off app permissions in your device settings

To make a privacy request, email sales@uptrendpos.com with the subject "Privacy request" from your registered email or phone, and add your shop name. We may ask you to confirm it is you. We aim to reply within 30 days.

15Your duty for customer and staff data

• You decide what customer and staff data to save. Save only what you need.
• Get permission where the law needs it, for example before saving CNIC copies or guarantor details.
• Tell staff and customers how you use their data if they ask.
• Remove data you no longer need.

16Cookies and browser storage

We do not use advertising or cross-site tracking cookies.

17Children

UpTrendPos is for businesses. You must be 18 or older to create an account. We do not knowingly collect data from children. If you think a child has given us data, contact us and we will delete it.

18Pakistani law

We follow the laws of Pakistan, including the Prevention of Electronic Crimes Act 2016 and the Electronic Transactions Ordinance 2002. If a personal data protection law comes into force in Pakistan, we will update this policy to follow it.

19Changes to this policy

When we change this policy, we update the date at the top. For important changes, we tell you in the app or by email before they take effect.

20Contact us

For any question about your privacy or your data, contact us: